Frequently Asked Questions

Installation and Setup

How do I install the Avenue Luxe theme?

1. Download the avenue-theme.zip file from your purchase email
2. In Shopify Admin, go to Online Store > Themes
3. Click Add theme > Upload zip file
4. Select the ZIP and wait for upload (30-60 seconds)
5. Click Actions > Publish to make it live

Estimated time: 5 minutes

What Shopify plans are compatible?

Avenue Luxe works with all Shopify plans:

Plan	Compatible	Notes
Basic Shopify	Full	All features available
Shopify	Full	All features + better analytics
Advanced Shopify	Full	All features + advanced reports
Shopify Plus	Full	All features + B2B capabilities
Shopify Starter	Partial	Limited (no sections, no apps)

Do I need to delete my existing theme?

No. Keep your old theme as a backup. Shopify allows multiple themes in your library. You can switch between themes at any time.

How do I update the theme?

1. Download the latest version
2. Upload as a new theme (don’t overwrite)
3. Copy your settings from the old theme
4. Test the new version
5. Publish when ready

Feature Configuration

How do I enable Quick View?

Go to Theme Settings > Quick View and check “Enable Quick View.” Choose your preferred trigger method (Button, Hover, or Both).

How do I set up the Free Shipping Bar?

Go to Theme Settings > Free Shipping Bar, enable it, and set your threshold amount. Choose position (Cart, Header, or Floating).

How do I add Trust Badges?

In the theme editor, click Add section > Trust Badges. Configure the heading, layout, and add individual badge blocks with icons and descriptions.

Can I use my own fonts?

Yes. Go to Theme Settings > Typography and select from Shopify’s font library, or add custom fonts via the theme code.

How do I change the gold accent color?

Go to Theme Settings > Colors and update the accent color. The default gold is #C9A961.

Troubleshooting

My changes aren’t showing on the live site

1. Clear your browser cache (Ctrl+Shift+R or Cmd+Shift+R)
2. Check you clicked “Save” in the theme editor
3. Verify you’re editing the published theme (not a draft)
4. Try viewing in an incognito/private window

A feature isn’t working

1. Verify the feature is enabled in Theme Settings
2. Check browser console for JavaScript errors (F12)
3. Ensure the section is added to the page template
4. Test with other apps disabled to rule out conflicts

The theme looks different on mobile

This is by design. Avenue Luxe uses responsive layouts that adapt to screen size. Test on actual devices rather than just resizing your browser.

Page speed is slow

1. Optimize images (compress, use appropriate sizes)
2. Disable unused features
3. Audit installed apps for performance impact
4. Check third-party scripts
5. Run PageSpeed Insights

Customization

Can I customize the CSS?

Yes. Add custom CSS in Theme Settings > Custom CSS or edit the theme’s stylesheet files directly.

How do I add a new section to a page?

In the theme editor, navigate to the page template and click Add section. Choose from available sections and configure settings.

Can I use Avenue Luxe on multiple stores?

Check your license terms. Most theme licenses are for a single store.

Updates and Maintenance

How often is the theme updated?

We release updates regularly with new features, bug fixes, and compatibility improvements. Check your purchase dashboard for the latest version.

Will updating break my customizations?

Upload the new version as a separate theme. Compare your customizations and re-apply them to the new version before publishing.

Where do I get support?

1. Check this documentation first
2. Search the Shopify Community Forums
3. Contact theme support via your purchase dashboard